Return, Exchange & Cancellation Policy
Last Updated: [20 Sep 2026]
At Knittra, every piece is handcrafted by my mother with immense
care,
patience, and attention to detail. We don't mass-produce our garments—each order is created
especially for the
person who places it.
Before your piece reaches you, we carefully inspect every stitch, finish, and detail to ensure it
meets our
quality standards. Our goal is always to create something you'll genuinely love and feel special
wearing.
As a small mother-daughter handmade brand, we're always here to support you. If you have any
questions regarding
sizing, fit, colours, or your order, please feel free to reach out before placing your order—we'll
be happy to
help.
Every Knittra piece is handmade and made-to-order. This means we begin
crafting
your garment only after your order is placed, ensuring each piece receives the attention and care it
deserves.
As every item is created specifically for you, slight variations in measurements, stitch placement,
or
texture may occur. These are a natural part of the handmade process and make every Knittra piece
unique.
We understand that plans can change. Orders may be cancelled within 12
hours of
placement.
After 12 hours, production planning and material allocation begin for your order. Therefore,
cancellations,
modifications, or refunds cannot be accommodated after the 12-hour cancellation window or once
production
has started.
We only offer exchanges in the following situations:
- You receive an incorrect item.
- You receive a damaged product.
- The product has a genuine manufacturing defect.
To request an exchange, please contact us within 48 hours of delivery and
provide:
- Your order number.
- Clear photos/videos of the issue
- An unboxing video (recommended for faster resolution)
Exchange requests submitted after 48 hours of delivery may not be
eligible for review.
Custom-sized, customized, or specially requested pieces are not eligible for cancellation, return,
refund, or exchange unless there is a manufacturing defect or an error on our part.
If you have any questions before placing your order, we're always happy
to assist. Our goal is to make sure you feel confident and excited about your Knittra purchase
before it reaches our crochet hooks. 🧶✨
If you have any questions regarding this Privacy Policy or your personal
information, please contact us:
Knittra
📧 Email:[support@knittra.com]
📱 Phone/WhatsApp: [+91 9217938348]